Privacy notice

Suttonfire decides why personal information sent through this site is collected and how it's used, which makes it the controller for that information. There's no office address or ICO registration to list here, so the contact page is the way to reach us with any question about this notice or about information we hold.

The enquiry form asks for your name, email address, phone number, your postcode or address, and a description of the fire risk problem you're facing, along with any photographs you choose to attach. Please do not send photographs that show people. If one does, we delete the photograph. Anything you send us afterwards, whatever form it takes, joins the same record. The form itself is built and delivered by Basin (usebasin.com) on our behalf, and the network that serves this site keeps the usual technical logs of each visit.

To answer your enquiry and pass it to one specialist covering your area, which is what you ask us to do when you send it. Our legitimate interest is in answering the people who contact us and in running the enquiry service, for which the specialist pays us. We have assessed that this does not override your interests, because you have asked us to pass your enquiry on and you can take your enquiry elsewhere at any time. Beyond that, we keep a note of what was said in case we need to refer back to it, use technical logs to help keep this site secure, and may use information to meet a legal obligation where one applies. Your enquiry, with the details you gave, is passed to one specialist firm covering the area you told us about, so that they can contact you about it. They use it only to answer your enquiry and to arrange any visit or work you agree with them, and from that point they are responsible for how they handle it. We do not pass your details to anyone else for their own use. None of it is used for marketing, none of it feeds into profiling or automated decisions about you, and we don't sell it to anyone.

Getting your enquiry to the right specialist, and keeping this site running, means a small number of other organisations are involved in handling what you send. Basin delivers the enquiry form; Bunny serves the pages; Namecheap provides our email; and Google supplies the typefaces the pages are set in, so your browser requests those files from Google. Each of them handles it only to do that job for us. We would also give information to a regulator, the police or a court where the law required it, and to nobody else.

Because this site runs on hosting that isn't confined to one country, information you send may be processed somewhere other than where you are. The network that serves the pages holds its technical logs in the United Kingdom, the European Union and the United States. The form service operates from the United States and is certified under the UK Extension to the EU-US Data Privacy Framework.

We keep an enquiry for twelve months from the last contact about it, so that we can answer a later question about what was said and who it went to. After that it is deleted from the form service and from our email, and any backup copy is overwritten on the provider's normal cycle. You can ask us to delete it sooner at any time. The network that serves the pages keeps its technical logs for no more than 3 days.

Every page of this site, including the enquiry form, is served over an encrypted connection, so what you send travels securely. Once an enquiry reaches us, access to it is limited to the people who need it to act on it.

You have the right to ask what personal information we hold about you and to receive a copy; to have it corrected; to have it deleted; to restrict how we use it; to object to our using it; and to receive what you gave us in a form you can take elsewhere. Ask through the contact page and we answer within one month, without charge; we may ask you to confirm who you are. If you are unhappy with how we have handled your information you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113, though we would rather you told us first. If you complain to us about how we have handled your personal information, we acknowledge it within 30 days and reply as soon as we can.

We've written this site for adults dealing with a fire risk problem on a property, not for children. We don't knowingly collect information from anyone under eighteen, and we'll delete an enquiry if we learn it came from a child.

This site doesn't set any cookies of its own, run analytics, or use advertising trackers. Beyond the technical logs mentioned above, nothing about your visit is tracked.

We may revise this notice from time to time as the way we handle enquiries changes. Whatever is published on this page is the version currently in effect.